Support for customers affected by Hurricane Maria

Hurricane Maria customer information

The premium-payment grace period for policyholders affected by Hurricane Maria in all U.S. Virgin Islands and Puerto Rico ZIP codes have been relaxed by four AXA Financial, Inc. insurance companies. The four companies are:

  • AXA Equitable Life Insurance Company (formerly known as The Equitable Life Assurance Society of the U.S.)
  • AXA Equitable Life and Annuity Company (formerly The Equitable of Colorado, Inc.)
  • MONY Life Insurance Company of America (MLOA)
  • U.S. Financial Life Insurance Company

Regarding the cancellation/non-renewal of policies for non-payment of premiums for life, health and disability insurance, for grace periods expiring from Sept. 6, 2017, to Dec. 30, 2017, we will extend the grace period until Jan 1, 2018, in the impacted areas. Clients with an employer-sponsored annuity residing in an impacted area who have outstanding loan payments due between Sept. 6, 2017, and Dec. 30, 2017, will not default as a “deemed distribution” until Jan 1, 2018. The grace period commences on the date the policyholder’s damage occurred. All claims that occur from the storms will be given prompt attention. On an individual claim basis, every effort will be made to limit the needed requirements to expedite the disbursement of funds.

All policyholders of the four companies listed above are advised to contact their financial professional or call customer service.

Customer Service

Our customer service teams can help answer questions you may have. You can speak to someone by calling (888) 292-4636 [888-AXA-INFO]. Hours of Service are 8 a.m. to 5 p.m. ET. Policyholders can also send email messages to

Local representatives

Our AXA Advisors financial professionals and Branch Office are also available to support you. You can find contact information for them here.

Online account access

With MyAXA, you can view account values, make one-time or automatic payments, transfer funds and rebalance your accounts, conveniently and securely. And with the MyAXA app you can do it anywhere you have your mobile device.


GE-129441 (09/2017)

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