Annuity benefit

Welcome to customer support. Here you will find forms, contact information, answers to common questions and more.


  • (800) 245-1230

  • Monday - Friday 9:00 AM - 5:00 PM ET

Service requests or inquiries

  • Regular mail

    Benefit Payment Services Group
    P.O. Box 4993
    Syracuse, NY 13221

  • Express mail 

    Benefit Payment Services Group, MD 37-4
    100 Madison St, Suite 1000
    Syracuse, NY 13202

Service Request Forms*

Your policy and contract number can be found on your statement or call your financial professional.

By clicking on one of the choices below, you may print the request form on your computer's printer. After completing and signing the form, mail it to the address shown on the form. You may also request that any of these forms be mailed to you by calling our toll-free number, (800) 245-1230 during our business hours, 9 AM to 5 PM, ET, Monday - Friday.

* These forms are Adobe Portable Document Format (PDF) files. If your browser is not yet capable of reading PDF files, you can download the free Adobe® Acrobat Reader software at the following link: Instructions for installation are also found at that location. Instructions for installation are also found at that location.

If you need additional information, send us your request.


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