Welcome to customer support. Here you will find forms, contact information, answers to common questions and more.
- Monday - Friday 9:00 AM - 5:00 PM ET
Service requests or inquiries
Benefit Payment Services Group
P.O. Box 4993
Syracuse, NY 13221
Benefit Payment Services Group, MD 37-4
100 Madison St, Suite 1000
Syracuse, NY 13202
Service Request Forms*
Your policy and contract number can be found on your statement or call your financial professional.
By clicking on one of the choices below, you may print the request form on your computer's printer. After completing and signing the form, mail it to the address shown on the form. You may also request that any of these forms be mailed to you by calling our toll-free number, (800) 245-1230 during our business hours, 9 AM to 5 PM, ET, Monday - Friday.
* These forms are Adobe Portable Document Format (PDF) files. If your browser is not yet capable of reading PDF files, you can download the free Adobe® Acrobat Reader software at the following link: http://www.adobe.com/prodindex/acrobat/readstep.html. Instructions for installation are also found at that location. Instructions for installation are also found at that location.
If you need additional information, send us your request.