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For Customers, Financial Professionals and Employees

New to AXA? Need to register?

For Employer Plan Administrators

Retirement Gateway, Retirement Strategies or Momentum
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EQUI-PATH 403(b) Mutual Fund

Need to Register?

What kind of access do you need?


Employee Benefits


Third party financial professionals

For Life Insurance Only call (800) 924-6669

Business Strategies

Log in to AXA

For Customers, Financial Professionals and Employees

New to AXA? Need to register?

For Employer Plan Administrators

Retirement Gateway, Retirement Strategies or Momentum
- View demo

EQUI-PATH 403(b) Mutual Fund

Retirement Cornerstone

Welcome to customer support. Here you will find forms, contact information, answers to common questions and more.

Phone

  • (800) 789-7771

  • Monday - Thursday 8:30 AM - 7:00 PM ET
    Friday 8:30 PM - 5:30 PM ET

Contributions/Loan repayments

Phone numbers

(800) 789-7771      Monday - Thursday, 8:30 AM - 7:00 PM ET; Friday, 8:30 AM - 5:30 PM

If you need additional information, you may send us a request here.

  • Mailing address

    AXA Equitable Life Insurance Company
    Retirement Service Solutions Processing Office
    P.O. Box 1577
    Secaucus, NJ 07096-1577

  • Express mail 

    AXA Equitable Life Insurance Company
    Retirement Service Solutions Processing Office
    500 Plaza Dr, 6th Fl
    Secaucus, NJ 07094


General inquiries

  • Mailing address

    Retirement Service Solutions Processing Office
    PO Box 1547
    Secaucus, NJ 07096-1547

  • Express mail

    Retirement Service Solutions Processing Office
    500 Plaza Drive, 6th Floor
    Secaucus, NJ 07094

Service Request Forms*

Your policy and contract number can be found on your statement or call your financial professional.

The following service requests cannot be completed online at this time. A written request by the policy owner must be mailed to our administrative office. By clicking on one of the choices below, you may print the request form on your computer's printer. After completing and signing the form, mail it to the address on the form.

* These forms are Portable Document Format (PDF) files. If your browser is not yet capable of reading PDF files, you can download the free Adobe® Acrobat Reader software at the following link: http://www.adobe.com/prodindex/acrobat/readstep.html. Instructions for installation are also found at that location.

When you have completed and signed the form, please return it to the address indicated.

If you need additional information, send us your request.