Crossings®

Welcome to customer support. Here you will find forms, contact information, answers to common questions and more.

Phone

  • (800) 862-6669

  • Monday - Thursday 8:00 AM - 7:00 PM ET
    Friday 8:00 AM - 5:00 PM ET

Corporate Retirement Support

Corporate Retirement Support is also available to answer your questions about Crossings®.

(800) 862-6669

Monday - Thursday, 8:00 AM - 7:00 PM ET; Friday, 8:00 AM - 5:00 PM ET


Service requests or inquiries

For general inquiries or to make changes to your account.

  • Mailing address

    AXA
    Crossings
    P.O. Box 4704
    Syracuse, NY 13221-4704

  • Express mail

    AXA
    Crossings
    Suite 1000
    Madison Street
    Syracuse, NY 13202


Contributions

For contributions to your annuity account by check or money order.

  • Mailing address

    AXA
    Crossings
    New Business Lockbox
    P.O. Box 13823
    Newark, NJ 07188-0823

  • Express Mail

    AXA
    Crossings
    c/o JPMorgan Chase
    4 Chase Metrotech Center
    7th Floor West
    Attn: Remit One Lockbox 13459
    Brooklyn, NY 11245-0001

  • Find a form

    Online transactions and forms for products you own are available through MyAXA.

    Register now
    Log in to my account

  •  

    File a claim

    AXA is here to help you through this difficult time, You can quickly start your claim online and get personalized assistance when you need it.

    File a claim

Crossings®: My Lifetime IRA®

Account changes:

The following service requests may be performed online after login or by filling out and mailing a request form. By selecting one of the choices below you may access the form. After completing and signing the form, please mail it to the address listed on the form.

Policy information:

The following service requests may be completed by filling out and mailing a request form. By selecting one of the choices below you may access the request form. After completing and signing the form, please mail it to the address listed on the form.

Crossings® NTA

Customer service forms

Account changes:

The following service requests may be performed online after login or by filling out and mailing a request form. By selecting one of the choices below you may access the form. After completing and signing the form, please mail it to the address listed on the form.

Policy information:

The following service requests may be completed by filling out and mailing a request form. By selecting one of the choices below you may access the request form. After completing and signing the form, please mail it to the address listed on the form.

* These forms are Adobe Portable Document Format (PDF) files. You can download the free Adobe Reader here.

When you have completed and signed the form, please return it to the address indicated.

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