Group Pension

Welcome to customer support. Here you will find forms, contact information, answers to common questions and more.


  • (877) 342-7775

  • Monday - Friday 8:30 AM - 4:30 PM ET

Service requests or inquiries

Send us your written request for service.

  • Mailing address

    Benefit Payment Service Group
    P O Box 4998
    Syracuse, NY 13221

  • Express mail

    Benefit Payment Services Group, MD 37-4
    100 Madison St, Suite 1000
    Syracuse, NY 13202

  • Find a form

    Online transactions and forms for products you own are available through MyAXA.

    Register now
    Log in to my account

  • File a claim

    AXA is here to help you through this difficult time, You can quickly start your claim online and get personalized assistance when you need it.

    File a claim

By clicking on one of the choices below, you may print the request form on your computer's printer. After completing and signing the form, mail it to the address shown on the form. You may also request that any of these forms be mailed to you by calling our toll-free number, (877) 342-7775 during our business hours, 8:30 AM to 4:30 PM, ET, Monday through Friday.

Direct Deposit Request (PDF*)

Change of Address Request (PDF*)

Change your withholding elections (PDF*)

* These forms are Adobe Portable Document Format (PDF) files. You can download the free Adobe Reader here.

When you have completed and signed the form, please return it to the address indicated.

Image used for Space here