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For Customers, Financial Professionals and Employees

New to AXA? Need to register?

For Employer Plan Administrators

Retirement Gateway, Retirement Strategies or Momentum
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EQUI-PATH 403(b) Mutual Fund

Need to Register?

What kind of access do you need?


Employee Benefits


Third party financial professionals

For Life Insurance Only call (800) 924-6669

Business Strategies

Log in to AXA

For Customers, Financial Professionals and Employees

New to AXA? Need to register?

For Employer Plan Administrators

Retirement Gateway, Retirement Strategies or Momentum
- View demo

EQUI-PATH 403(b) Mutual Fund

Group Pension

Welcome to customer support. Here you will find forms, contact information, answers to common questions and more.

Phone

  • (877) 342-7775

  • Monday - Friday 8:30 AM - 4:30 PM ET

Service requests or inquiries

Send us your written request for service.

  • Mailing address

    AXA
    Benefit Payment Service Group
    P O Box 4998
    Syracuse, NY 13221

  • Express mail

    AXA
    Benefit Payment Services Group, MD 37-4
    100 Madison St, Suite 1000
    Syracuse, NY 13202

Service Request Forms*

Your policy and contract number can be found on your statement or call your financial professional.

By clicking on one of the choices below, you may print the request form on your computer's printer. After completing and signing the form, mail it to the address shown on the form. You may also request that any of these forms be mailed to you by calling our toll-free number, (877) 342-7775 during our business hours, 8:30 AM to 4:30 PM, ET, Monday through Friday.

Direct Deposit Request (PDF*)

Change of Address Request (PDF*)

Change your withholding elections (PDF*)

* These forms are Adobe Portable Document Format (PDF) files. You can download the free Adobe Reader here.

When you have completed and signed the form, please return it to the address indicated.