Welcome to customer support. Here you will find forms, contact information, answers to common questions and more.
- Monday - Friday 8:30 AM - 4:30 PM ET
Service requests or inquiries
Send us your written request for service.
Benefit Payment Service Group
P O Box 4998
Syracuse, NY 13221
Benefit Payment Services Group, MD 37-4
100 Madison St, Suite 1000
Syracuse, NY 13202
Service Request Forms*
Your policy and contract number can be found on your statement or call your financial professional.
By clicking on one of the choices below, you may print the request form on your computer's printer. After completing and signing the form, mail it to the address shown on the form. You may also request that any of these forms be mailed to you by calling our toll-free number, (877) 342-7775 during our business hours, 8:30 AM to 4:30 PM, ET, Monday through Friday.
Direct Deposit Request (PDF*)
* These forms are Adobe Portable Document Format (PDF) files. You can download the free Adobe Reader here.
When you have completed and signed the form, please return it to the address indicated.