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EQUI-PATH 403(b) Mutual Fund

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For Life Insurance Only call (800) 924-6669

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For Customers, Financial Professionals and Employees

New to AXA? Need to register?

For Employer Plan Administrators

Retirement Gateway, Retirement Strategies or Momentum
- View demo

EQUI-PATH 403(b) Mutual Fund

Momentumâ„ 

Welcome to customer support. Here you will find forms, contact information, answers to common questions and more.

Phone

  • (800) 528-0204

  • Monday - Thursday 8:30 AM - 7:00 PM ET
    Friday 8:30 PM - 5:00 PM ET

Momentum customer service

  • Email

    If you need additional information, please send us your request.


Service requests or inquiries

To ensure that Contribution and Loan Payments are processed as quickly as possible, please use the following addresses:

  • Mailing address

    AXA Equitable Retirement Services
    P.O. Box 8095
    Boston, MA 02266-8095

  • Express mail

    AXA Equitable Retirement Services
    30 Dan Road
    Canton, MA 02021-2809

Automated data transmittal (CD, EQ sponsor, and e-mail) and manual contribution and loan payment forms

  • Mailing address

    AXA Equitable Retirement Services
    P.O. Box 8095
    Boston, MA 02266-8095

  • Express mail

    AXA Equitable Retirement Services
    30 Dan Road
    Canton, MA 02021-2809

Momentum fees billed after December 2nd, 2005

  • Mailing address

    AXA Equitable Retirement Services
    P.O. Box 8004
    Boston, MA 02266

Service Request Forms*

Your policy and contract number can be found on your statement or call your financial professional.

Common Questions

Account information

  • How can I obtain information online thru the AXA web site?

    Please note that not all MOMENTUMSM Series contracts are the same and may have different features or provisions depending on the type of contract, state of issue and date of purchase. Please refer to your Prospectus or Employee Disclosure Brochure for detailed information or call your Financial Professional or a Customer Service Representative at (800) 528-0204.

    Online account access through the AXA web site
    Provides a consolidated view of your life and annuity contracts, 24 hours, 7 days a week. Click the customer login to: 

    • Check Account Details
      • Account value
      • Total contributions
      • Investment option balances, investment allocation and daily fund prices
      • Loan balance information
    • Manage Your Portfolios
      • Transfer amounts among investment options
      • Change the investment allocation for future contributions

    You should be aware that not all contracts and/or policies are supported online at this time. Policy holders/Contract holders must be Registered in AXA to obtain the online services listed above. If you are a plan participant, your Plan Sponsor must agree to make online access available for you. During enrollment, clients are asked to accept our Online Services Agreement. The use of the AXA web site is only available on the terms and conditions set forth in the agreement.

  • How can I obtain information through the Telephone Operated Program Support (TOPS)?

    You can obtain account information, account values, daily unit values, make transfers among investment options and change allocations for future contributions by calling (800) 821-7777, 24 hours a day, 7 days a week. A Personal Identification Number (PIN) is required to transfer amounts or change allocations.

    If you do not have a PIN, or do not remember the 5-digit number, please complete a TOPS Enrollment Form and mail as instructed on the form. For security reasons our Customer Service Representatives and your Financial Representative will not provide your PIN to anyone who requests it.

  • What information will be mailed to me?

    For certain Momentum Series contracts, you will receive:

    • a confirmation notice every time there is a financial transaction. This includes any additional contributions you make to your contract, money transfers and other transactions
    • a quarterly Confirmation Notice acknowledging contributions remitted by your employer in addition to financial transactions.

Investment transactions

  • How can I transfer funds?

    If you are the participant and your employer's Qualified Plan permits, you may make transfers by:

    • performing the investment option transfer online, through the AXA web site. From the Portfolio Summary page, select "Transfer Funds" from the Choose an Option drop down box.
    • calling TOPS at (800) 821-7777 to execute a transfer.

    Please note that you will need a Personal Identification Number (PIN) to process a transfer using TOPS. If you do not have a PIN, or do not remember the 5-digit number, please complete and mail to our Processing Office a TOPS election form. You can obtain a form by calling Customer Service at (800) 528-0204, Monday through Thursday from 8:30 AM to 7:00 PM and Friday from 8:30 AM to 5:00 PM Eastern Time. A representative will send you an application for a new PIN.

    Note that transferring funds between investment options does not affect how future contributions are allocated.

  • How can I change investment allocations?

    If you are the participant and your employer's Qualified Plan permits, you may make allocation changes for future contributions by:

    • performing the allocation change on-line, through the AXA web site. From the Portfolio Summary page, select "Change Allocations" from the Choose an Option drop down box.
    • calling TOPS at (800) 821-7777 to change the allocation
    • obtain the proper form from your Employer and return to Momentum Administrative Services.

    Note that changing the investment allocation for future contributions does not change any of your current investment option balances.

Financial professional

  • How can I find my Financial professional’s phone number?

    Click “Log in" at the top right corner of the page. You will go to the My Accounts page. Your advisor’s contact information is located at the bottom left.

    If you have never logged in before, please take a moment to register. The “Register" link is next to the "Log In” link at the top right of all pages..

Loans and withdrawals

  • Can I borrow the value of my annuity contract?

    Loans may be available if your employer's plan permits loans. Please be aware that you can only have one outstanding loan on your contract. Please contact your employer to verify whether your plan allows loans and to request a form.

    Please note that if you currently have an active loan balance, the loan principal quote in the AXA web site does not reflect interest due since the last loan payment due date. Please contact a Customer Service Representative at (800) 528-0204 for this information or to request a loan payoff quote.

  • Do I need spousal consent to borrow?

    Some Qualified Plans are subject to the Employee Retirement Income Security Act of 1974 (ERISA), which requires the spouse's consent for any payment other than in the form of a Qualified Joint and Survivor life annuity.

    Spousal Consent is required for loans, withdrawals or surrenders, as the spouse is entitled to benefits under the retirement plan according to the Retirement Equity Act of 1984 (REA).

  • How do I make a withdrawal?

    Please contact your employer to discuss what, if any, withdrawals or loans are permitted from your qualified plan. Your employer will have the proper form for any permitted withdrawal including plan loans. To make a withdrawal or loan, the form must be signed by the appropriate officer of your employer. Also you, and if you're married, your spouse may be required to sign the form and other documentation as required by governmental regulations. Please note that there may be tax consequences and charges associated with a withdrawal and/or loan.

    There may be limits on your ability to take a withdrawal from certain retirement plans. Withdrawals are taxed as ordinary income, and if made prior to age 59½ may be subject to an additional 10% federal tax penalty.

  • Are there tax consequences for withdrawing funds?

    A withdrawal from a Qualified Plan may be taxable in whole or in part. If you are under age 59½, it may also be subject to additional tax penalties unless an exception applies. We do not give tax and legal advice. We suggest that you contact a tax advisor to review your particular circumstances.

  • Will taxes be withheld on a withdrawal?

    It depends on the type of your employer's plan and other factors.

    Eligible rollover distributions, which you take in cash (not directly rolled over to another Qualified Plan or a traditional IRA) are subject to 20% Federal Income Tax (FIT) withholding. Under certain types of employer-sponsored qualified plans, the FIT withholding rate is 28% or the regular rate for your income level.Non-periodic distributions from qualified plans, which are not eligible for rollover, such as a minimum distribution after age 70½ or a death benefit payment to a beneficiary other than a spouse, are subject to 10% FIT withholding.

  • Do I need spousal consent for a withdrawal?

    Some Qualified Plans are subject to the Employee Retirement Income Security Act of 1974 (ERISA), which requires the spouse's consent for any payment other than in the form of a Qualified Joint and Survivor life annuity.

    Spousal Consent is required for loans, withdrawals or surrenders, as the spouse is entitled to benefits under the retirement plan according to the Retirement Equity Act of 1984 (REA).

Investment information

  • How is the value of the investment options determined?

    Amounts that you allocate under your variable annuity contract to any of the investment options are invested in a corresponding "Portfolio" that is part of EQ Advisors Trust or the AXA Premier VIP Trust. The value of your variable investment option is measured in "units".

    Each unit has a "unit value". While the unit value relates to the net asset value of the shares of the corresponding portfolio, there is not a one-to-one correlation in the dollar amount. For example, if at the time of the portfolio's inception the net asset value of the portfolio was $10.00 per share, the unit value of the corresponding investment option may actually have been $100.00 per unit. If the portfolio's net asset value grew to $11.00 per share the next day, the unit value of the corresponding variable investment option would have increased proportionately, but not by the exact same dollar amount.

    The value of each unit will increase or decrease each day and reflect all reinvested dividends and distributions from the corresponding Portfolio. The daily unit value calculation will also take into account the deduction of any mortality and expense risk charges that apply under your contract/policy.

    The number of your units in any variable investment option does not change, unless there is an event or transaction under your contract/policy that involves moving assets into or out of that option. Whenever any amount is withdrawn or deducted from one of your contract/policy's variable investment options, we "redeem" the number of units that has a value equal to that amount, on the effective date of the redemption. This happens, for example, when all or a portion of monthly deductions and transaction-based charges are allocated to that option, or when loans, transfers, withdrawals and surrenders are made from that option.

    Your investment results in a variable investment option will depend on those of the related Portfolio. Any gains will generally be tax deferred.

    Daily Unit Values are available online, for most variable life and annuity contracts, through the AXA web site.

  • How can I check daily unit prices?

    Daily unit prices can be obtained:

    • Online, through the AXA web site. From the Portfolio Summary screen, click on the contract number to view unit prices and account details.
    • By calling TOPS, our toll-free automated system at (800) 821-7777 - press option 1 and select "daily unit values" to hear unit prices for the investment options available under your contract.
  • Why is "Unit Value" shown as NA in the AXA web site?

    Due to a technical problem, the mainframe is currently unable to retrieve the value of units in that fund. This is only a temporary problem and you should try again later.

  • Can I check the investment options in the mutual fund listings?

    The investment options available to you through your AXA variable annuity contract are not publicly traded funds and do not appear in the mutual fund listings that are published in many daily newspapers.

  • Can I download values into Quicken?

    Programs like Quicken and Microsoft. Money use ticker symbols of publicly traded stocks and retail mutual funds to gather their data. Neither your AXA contracts nor the funds that back them are retail mutual funds and therefore do not have ticker symbols. The investment portfolios that you have access to within your policy or contract do not have ticker symbols, so you won't be able to look them up on mutual fund sites to determine their most current price.

    The AXA web site, your online information source for the status and current values of your AXA life and annuity contracts, does provide you with the most recent closing price for all the investment portfolios you have available to you.

    Please remember that while several of your variable investment options do indeed have substantially similar investment strategies and policies of publicly traded mutual funds, they are subject to different management fees and expenses. Furthermore, the actual performance under your individual policy or contract reflects insurance-related charges, which would not apply in a typical mutual fund. In general, you should be aware of the differences when comparing performance of mutual funds and their variable annuity or variable life counterpart portfolios. Major factors that can contribute to these differences include:

    • the portfolio's underlying fee structure (management and administrative expenses),
    • insurance and contract related charges in addition to management expenses (not applicable to mutual funds)
    • the timing of the portfolio's purchase and sale of securities; differences in cash flows (new sales and redemptions); and, other strategies employed by the fund manager for tax purposes (not applicable to variable portfolios given their tax-deferred status).
  • Between different variable annuity contracts, why do the unit values for the same investment option differ?

    Unit values for the same investment option under different variable products may differ because:

    • The types or level of charges deducted before the unit value is calculated may differ by product. Check your policy/contract prospectus or disclosure brochure for detail on charges for the particular product.
    • The policies/contracts were introduced in different years and a new set of unit prices was established.

    Note that although the two products may have different unit values for the same investment option, the annualized rates of return for the products may in fact be the same.

  • Between different variable annuity contracts, why does the rate of return for the same investment option differ?

    Annualized rates of return may differ because the fees and expenses associated with the particular investment option are different under the two products. Check your policy/contract prospectus or disclosure brochure for detail on the fees and expenses of the investment portfolios.

    Note that Annualized Rates of Return are not representative of the actual return you would receive under your policy. Changes in policy values depend not only on the investment performance of the various options, but also on applicable insurance and administrative charges, applicable sales charges and the mortality and expense risk charges that are deducted. Premiums or contributions made to your policy, as well as any loans or withdrawals, will also affect its values.

  • What is the current Guaranteed Interest Account (GIA) rate and how long is it guaranteed?

    The current rate can be obtained by calling Customer Service at (800) 528-0204. The current GIA rate is guaranteed through the end of the current calendar quarter. All guarantees are subject to the claims-paying ability of AXA.

Mailing addresses

  • How can I change my address?

    To change your address:

    • Through the AXA web site, select the Customer Service tab, then Change Address and Phone Number from the left navigation bar.
    • Contact your plan administrator to submit a Participant Information Change Form.