Online account access common questions


The owner (including owner/insured) and participant/annuitant of an individual or jointly-owned contract or policy can register and log into an online account through our secure portal, myAXA. At this time, fiduciaries and corporate owners are unable to register for online access. Please note that a Social Security or Tax Identification Number is necessary to register.

Our client portal, myAXA, enables you to view and update your life and annuity accounts online. The enrollment process validates that access to this confidential financial information is provided to the appropriate account owner.

You will be asked for your social security number, date of birth and account/policy/contract or participant number.

If you have a MONY account/policy, select the "yes" radio button. Enter your email address and once again for confirmation.

You will be asked to create an individual USER ID,using numbers and letters only (no dashes, spaces or special characters). You must have 7 - 18 characters and must include at least one number and two letters. Re-enter your USER ID for confirmation.

Create your own password. The password must contain 8 - 15 characters (no dashes, spaces or special characters) and must include at least one number and one letter, and is case sensitive (AXA123 is different from axa123).

Select a Secret Question from the drop down menu. Enter the answer to your secret question. This information will be used for password verification should you forget or wish to change your password later.

Upon completion of your registration, you will receive an email confirmation as well as a letter of confirmation which will be mailed to your address of record.

Manage financial profile

In accordance with Securities and Exchange Commission regulations, we are expected to periodically collect, maintain and confirm certain client and policy information. We will protect the confidentiality of any personal information and will not sell or rent information about you to anyone. We may disclose personal information to our affiliates, third party service providers or as otherwise required or permitted by law. If you are concerned about privacy, please read our privacy policy by clicking on the Privacy Statement link from any page.

Yes, access is only permitted to customers who successfully complete the enrollment process and login with the appropriate password. During enrollment, certain information is verified, including the contract or policy number, social security number and date of birth. In addition, utilizes an encryption system that scrambles your information as it passes over the Internet.

Personal information that you can update includes:

  • Investment Strategies
  • Financial Profile
  • Address and phone number

You Financial Profile consists of your Household Annual Income, your Household Net Worth, your occupation, employment status and, if applicable, your NASD affiliation.

Yes, we recommend that you provide us with your current information. We will use this information to keep a current financial profile. This enables your financial professional to assess your current situation and make sure you are still meeting your goals and objectives.

The system will usually be updated in no more than two business days.

Online account access

Our client portal provides registered customers a consolidated view of life and annuity contracts, 24 hours, 7 days a week. Customers can log in to:

Check Account Details

  • Annuities - Plan type, ownership and account value
  • Life - Face amount, cash value and available loan value
  • Investment option balances, investment allocation and daily fund prices
  • Premium/Contribution information

Manage Your Portfolios

  • Transfer amounts among investment options
  • Change the investment allocation for future premiums/contributions
  • Make a payment or contribution
  • Request a loan against your life insurance cash value
  • Sign up for electronic delivery of statements

Review Investment Performance

  • Annualized year to date, 1 year, since inception, and where available, 3, 5, and 10 year performance
  • Investment objectives, strategy, portfolio composition and top 10 holdings for all options
  • Quarterly Portfolio Highlights

Access Customer Service

  • Find answers to frequently asked questions about your policy/contract
  • Print service forms

You should be aware that not all contracts and/or policies are supported online at this time. Policyholder/Contract holders must be registered with myAXA to obtain the online services listed above. If you are a plan participant, your Plan Sponsor must agree to make online access available for you. During registration, clients are asked to accept our Online Services Agreement. The use of myAXA is only available on the terms and conditions set forth in the agreement.

At this time, the following life and annuity plans are available through AXA. Note that only active inforce contracts, policies and accounts will be displayed.

AXA Equitable Life Insurance Plans

Accumulator Life Adjustable Whole Life
Athena Survivorship UL Athena Survivorship UL II
Athena UL Athena UL II
Champion - Variable Life Insurance Champion 2000
Economatic Elite Life
Endowment EOC Term 10, 15, 20
EOC Level Term EOC Level Term Plus
EOC Level Term Premier Equitable ART
Equitable Level Term Equitable Level Term Plus
Equitable Term Premier Equitable Life Account (ELA)
Equitable Survivorshiop Universal Life Equitable Survivorship Universal Life II
Equitable Term I, II,IIISM Equitable Term 10, 15, 20, 30
Equitable Universal Life Equitable Universal Life II
Equitable Whole Life Family Protection
IL Protector Incentive Life
Incentive Life '02 Incentive Life 2000
Incentive Life Plus Joint Life
Joint Survivorship Juvenile Life
Life Convertible Life Income
Paramount Life Pension Plan Endowment
Pension Plan Life Retirement Income
Single Premium FLEX Single Premium Plus
Single Premium Variable Life Survivorship Incentive Life
Survivorship Incentive Life '02 Universal Life
Variable Life Variable Life Insurance - The Champion
Single Premium Variable Life Survivorship 2000
Whole Life Whole Life 50
Whole Life 100 Yearly Renewable Term


AXA Equitable Annuity Plans

Accumulator Accumulator - AdvisorSM
Accumulator - Life IncomeSM Accumulator - PlusSM
Accumulator - EliteSM Accumulator - ExpressSM
Accumulator SelectSM Assured Growth Plan - Income Manager
EQUI VEST AdvantageSM TSA EQUI-VEST Non Qualified
EQUI VEST HR-10 (Keogh) EQUI-VEST TSA (501) (3)
EQUI-VEST TSA Public School EQUI-VEST TSA University
EQUI-VEST Corporate Trusteed EQUI-VEST IRA
EQUI-VEST Vantage TSA Guaranteed Growth Annuity
MomentumSM Income Manager - Accumulator
Income Manager Rollover IRA Roth Conversion IRA - Income Manager
Single Premium Deferred Annuity (SPDA) SPDA IRA
SPDA Non-Qualified SPDA Qualified Plan
SPDA Qualified Tax Sheltered SPDA Tax Sheltered Annuity
TSA Accumulator ERISASM TSA Accumulator Non-ERISASM

Only an owner (including owner/insured) or an annuitant (or plan participant) of an Individual or jointly owned contract or policy can register and login to the AXA website. At this time, fiduciaries and corporate owners are unable to register. Please note that a Social Security Number or Taxpayer ID number is necessary to register.

At this time, only clients with a Social Security number can use myAXA.

Please contact our Help Desk at 1-877-222-2144 and ask that your account be suspended from internet access.

At this time, the following life and annuity plans are available through myAXA. Note that only active inforce contracts, policies and accounts will displayed.

MONY Life Insurance

  • Endowment
  • Interest Sensitive Whole Life
  • Last Survivor Universal Life
  • Last Survivor Variable Universal Life
  • Last Survivor Whole Life
  • TermUniversal Life
  • Variable Universal Life
  • Whole Life

MONY Annuity

  • MONY C Variable Annuity
  • MONY Customer Master
  • MONY L Variable Annuity
  • MONY Variable Annuity
  • The MONYMaster
  • The ValueMaster

Issued by: AXA Equitable Life Insurance Company(AXA Equitable), MONY Life Insurance Company of America (MLOA) in all states except New York and MONY Life Insurance Company in New York, New York, NY 10104.

Distributed by: AXA Advisors, LLC, 1290 Avenue of the Americas, New York, NY 10104, 212-314-4600.
AXA Equitable and AXA Advisors are affiliated companies.

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