Single Premium Deferred (SPDA)

Welcome to customer support. Here you will find forms, contact information, answers to common questions and more.


  • (800) 628-7789

  • Monday - Friday 9:00 AM - 5:00 PM ET

SPDA phone number

  • Customer service representative

    (800) 628-7789

    Monday - Friday 9:00 AM - 5:00 PM ET

  • Online request

    If you need additional information, send us your request.

Service requests or inquiries

  • Mailing address

    Benefit Payment Services Group
    P O Box 4700
    Syracuse, New York 13221

  • Express mail

    Benefit Payment Services Group, MD 37-4
    100 Madison St, Suite 1000
    Syracuse, NY 13202

  • Find a form

    Online transactions and forms for products you own are available through MyAXA.

    Register now
    Log in to my account

  • File a claim

    AXA is here to help you through this difficult time, You can quickly start your claim online and get personalized assistance when you need it.

    File a claim

By clicking on one of the choices below, you may print the request form on your computer's printer or you can login or enroll for online account access to perform these transactions online.

Change your address (PDF*)

Beneficiary change (PDF*)

Name change (PDF*)

Owner change (PDF*)

Full or Partial withdrawal (PDF*)*

* These forms are Adobe Portable Document Format (PDF) files. You can download the free Adobe Reader here.

When you have completed and signed the form, please return it to the address indicated on the form.

If you need additional information, send us your request.

Common Questions

  • What information is available online, through the AXA website?

    Online account access through the AXA website
    A consolidated view of your life and annuity contracts, 24 hours, 7 days a week.  

    Click the customer login to

    • Check Account Details
    • Premium amount
    • Account value
    • Name and phone number of your Financial Professional

    Click the 'Customer Service' tab to

    • Change your address online
    • Find answers to frequently asked questions about your annuity contract
    • Print service forms

    You must be Registered in the AXA website and accept our online services agreement before using this service. Online access is only available on the terms and conditions set forth in the agreement.

  • How can I obtain additional information about my annuity?

    By dialing (800) 628-7789, you may speak with a Customer Service Representative during our business hours, Monday through Friday, 9:00 AM - 5:00 PM ET.
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